Refunds/Exchanges


RETURN & EXCHANGE POLICY FOR MOODY KIDS​

We want you to be completely satisfied with your purchase from Moody Kids . If for any reason you are not completely satisfied with an item, you may return it to us for a refund or store credit within 30 days of the purchase date. Please note All international orders, accessories, sale items, purchases made during Black Friday week, and any items discounted by more than 25% are final sale. 

 

Returned goods must be delivered to us unused, unworn, with tags attached, in original packaging and in the condition they were received or may not be eligible for refund or be subject to a restocking fee. 

 

Free return labels are available for store credit returns. Otherwise, there is a processing fee of $7.95 for returns processed back to the original method of payment - the cost of which will be deducted from your refund. To ensure prompt processing of your return, please do not combine returns that have separate return IDs. We cannot be held responsible for items damaged or lost in return shipment.

​

Damaged and defective product must be reported within 7 days of receipt to be eligible for replacement. Please send an email to Hello@Moodykidsco.com with your order number and detailed photos of the defect and we will be happy to help.

Frequently asked questions

How should I care for my Moody Kids clothing?

Our pieces are made for sunshine, play, and everyday adventures. To keep them looking their best, wash cold with like colors on a gentle cycle and use mild detergent. Turn inside out before washing, rinse swimwear after saltwater or chlorine, and air dry when possible to help maintain softness, shape, and color.To keep your pieces looking their best, we recommend following these care instructions:

 

Avoid
• Bleach or harsh detergents
• Fabric softeners
• Soaking for long periods
• Washing with rough items like towels, denim, or garments with zippers

To Keep Colors Looking Fresh
• Wash darks and brights separately
• For the first few washes, wash alone or with similar colors
• Avoid hot water and long wash cycles
• Avoid prolonged direct sun exposure when drying to help preserve color

 

How do I care for my Moody Kids bamboo pieces?

Our bamboo pieces are made to be extra soft and gentle, so they deserve a little extra care. Wash cold with like colors on a gentle cycle, use mild detergent, and turn inside out before washing. Skip bleach and fabric softeners, and air dry when possible to help keep them soft, stretchy, and looking their best.

 

Washing
• Machine wash cold (max 30°C / 86°F)
• Turn inside out before washing
• Wash with like colors only
• Use a gentle cycle
• Use mild detergent
• Wash separately for the first few washes

Avoid
• Bleach or harsh detergents
• Fabric softeners (they can coat the bamboo fibers)
• Hot water
• Overloading the washing machine
• Soaking for long periods

Drying
• Best: Air dry flat or hang dry
• Tumble dry low if needed
• Remove promptly to reduce wrinkles

Ironing
• If needed, iron on low heat

To Preserve Color & Softness
• Wash darks and brights separately
• Avoid long wash cycles
• Keep out of prolonged direct sunlight when drying

 

Where do you manufacture?

All Designs are made with love in New Jersey and we partner with trusted makers both in the U.S. and internationally to bring them to life all with quality and safety in mind.

Why does my item look slightly different?

Variations in color and texture can happen during printing and dyeing. It’s a natural part of the process and part of what makes each piece unique.

Do your products contain any toxic chemicals?

The safety of your little ones is at the heart of everything we create. Our fabrics and printing inks are carefully sourced, tested for harmful substances, and meet all applicable CPSC federal safety standards.

Our bamboo zip onesies and two-piece pajamas are intentionally designed with a snug fit in accordance with children’s sleepwear safety guidelines. Snug-fitting garments help reduce fire risk naturally by limiting airflow between the fabric and the skin, without the need for added flame-retardant chemicals.

STAY MOODY FRIENDS!